Client Results

Read our client testimonials below to find out how some of the world’s leading organizations have engaged their teams, created sustainable cultures of excellence and achieved long-term performance goals using Eitan Sharir’s proven three-phase approach.

Here's what some of Eitan's clients have to say:

“After the successful completion of Eitan`s Customer Service, Sales Performance, and Leadership Coaching programs, we have seen a consistent increase in both ESS (Employee Satisfaction Survey) and the GSI (Guest Satisfaction Index). These increases mean more satisfied customers and a more fulfilled staff, which in turn means more profit for the company. Obviously, these are exactly the results we were looking for.”

Laura Cockburn - Director of Human Resources
The Sheraton Vancouver & Wall Centre

“I am happy to report that our strategic simulation that you so critically contributed to has stretched our individual capabilities and delivered on its promise - going absolutely above and beyond our expectations. The program itself has gone much further by also developing our leadership, coaching and teamwork capabilities. It is real world, well rounded and has created a buzz in our company as one of the best programs of this type that we have ever delivered.”
 

Josh Blair- Vice President, Learning and Development
TELUS

“When speaking in terms of accountability and measurable results the numbers definitely speak for themselves.  It is clear that these numbers tell the story and we are very pleased with the work we have done and continue to do together with Eitan Sharir and Dynamic Achievement:

• 81 point increase in our employee engagement index measurement - from 7.55 to 8.36
• 97% member satisfaction ratings - which is about 10% higher than industry benchmarks
• Excellent Financial results – our financial results consistently lead our peers.”

Domenic Vinci - Senior Vice President & Chief Operations Officer
 

“Eitan Sharir and his company created a coaching program that was specifically for us. The program acted as a bonding agent that helped several hundred employees come together in terms of their colleague relationships, their personal development and their overall engagement. Not only did the program teach us about responsibility, it also put us on a similar wavelength in terms of our attitudes and thinking.  I am very happy with our decision to work with Eitan, and I look forward to continuing with the work we have begun.” 

Barry Meckler - President and CEO
Interior Savings Credit Union

“I found it very difficult to only write a few lines about Eitan's powerful impact on our business and on us as individuals! I could have easily written a few pages! It has been a privilege working with him and to experience the amazing positive effect he had on our sales team.”

Sandra Muggeridge - Human Resources and Training Manager
AVIS Rent a Car

“Eitan’s passion to positively impact the lives of those around him is evident in every detail of the experience when working with him.  He has an uncanny ability to move easily from the broad organizational issues right down to the challenges that a single employee may be facing.  Real world issues require real time solutions.  Eitan`s value set, business ethic and follow through is what sets him apart. ”

Liz McNally - Manager Training & Development
London Drugs Limited

“Our organization has recently gone through an ambitious transformation to becoming a cohesive, national organization. Our company recognizes that if we are to fulfill on our growth strategy, leadership from our executives, managers and sales professionals is paramount to our success. The Dynamic Achievement team has been invaluable in working with our leaders to help each of them become aware of their individual leadership styles and the impact that each of them has on the culture of our organization. Over the past several months, a group of customized programs have been developed to help support our leaders develop their personal leadership styles through a series of hands-on simulations and other innovative practices. The feedback has been outstanding and has helped our managers develop a greater understanding of the importance of their roles in building a high-performance culture at TELUS Sourcing Solutions.”

José R. Dino - Vice President
TELUS Sourcing Solutions

“This program is so powerful that it's hard to put it into words. Since we started working with Eitan Sharir, the PolarBoard Division has transformed into something amazing with significant improvements in communications, productivity, participation and reduction in safety related injuries. Our staff is coming to work because they want to and are also happier at home.  We have created a working environment that people want to belong to and where everybody is working together in one direction.”

Lorence Forsberg - Division Manager
Canfor (Formerly Slocan Forest Products)

“Eitan's programs always energize people who are involved and make them see the potential in everything they do. This is especially evident in his training and coaching programs – and is also clear that he lives his life the way he suggests others to.”

Carl Muller - Customer Marketing Director
Coca-Cola

“This self exploration allowed us to consider our past actions and behaviours, as well as learn new skills to consider our future lives.  Our team of critical Branch Manager leaders were highly motivated, energized by new concepts and were able to apply Eitan`s teachings into practical applications to improve their lives – as individuals first and business leaders second. Thank you for opening our minds to new perspectives and insights to achieve greater results in all that we do!”

Lydia Johnson – Vice-President, Sales and Service
VanCity Credit Union

“Mainroad initially engaged Eitan to improve the leadership capabilities of our management team. This was in fact accomplished with very positive results in terms of a marked improvement in relations with our unionized employees right across the organization. Our work with Eitan evolved in to a re-development of our strategic objectives which has successfully added a significant boost to the commitment of our executive team to achieving an aggressive set of objectives over a targeted timeline. We are now confident that the company will successfully make the transition to the next level with the full committed support of our entire executive team. Eitan’s work was essential to the company making this significant step forward.”

David Zerr - President & CEO
Mainroad

 “Eitan Sharir facilitated a two day session on team effectiveness for my team. He was thorough in his preparation and delivered a program that exceeded our expectations. His presentation style was dynamic and engaging. But more than that, the information he presented was insightful and relevant to our needs. He helped each session participant to learn more about themselves and those that they work with. We plan to work with Eitan again because we believe he can be an asset to the continuing development of our team.”

Craig Foster - Vice President, Human Resources
Marks Work Wearhouse
 

“In 2005 Kwantlen University College set out to develop a service excellence program to create a culture of care underlying the service provided to our students.  Dynamic Achievement Group was selected to deliver this program because of its focus on shifting the perceptions of individuals resulting in a powerful catalyst for quantum leap results.  The majority of the participants rated the program as “Excellent.”  Many have stated that it was the best program that they have ever participated in during their lengthy careers.  With Dynamic Achievement Group, Kwantlen University College is enhancing our culture of student care, one quality service experience at a time.”

Jody Gordon - Associate Vice President, Student Services and Registrar
Kwantlen University College

“When we were evaluating corporate development companies that could implement a program to bring our new, young and entrepreneurial group of senior executives together, it was clear that Dynamic Achievement Group’s Executive Excellence Program was the best fit. The customized program that was developed for us correlated very well with our needs.

We would definitely recommend the Executive Excellence Program to young, entrepreneurial teams like us who are looking at a significant growth challenge and want their team to come together to overcome that challenge.”

Brett Hodson - President
Terasen Water & Utility Services

“Eitan has played a key role in assisting Northwestel through a journey of culture change and the engagement of employees.  We have gone from a ‘win lose’ mindset to a ‘win win’ mindset, and the role that Eitan has played has had a very positive impact on our organization as we proceed through this journey.”

Paul Flaherty - President & CEO
Northwestel Inc.

“It was an excellent program! Nothing but positive results reported from all. I heard from many people that the course was extremely beneficial (unusual for seminar) and that they left with a re-energized sense of PCL and themselves. I left with renewed faith in what it is we're chasing and why, and that we're all going in a consistent committed direction. Thank you.”

Hugh Lewis - Manager
PCL Constructors Canada

“Eitan Sharir has played an important role in the development of FT Services culture - he has assisted us in becoming one of Canada's leading industrial asset management services organizations within two years of start-up.”

Andy Mackintosh - President and CEO
FT Services

"Thank you again for your work with our combined Canada-USA sales team at our annual sales conference in Portland earlier this month [January 2010]. 

You did a great job of engaging and involving some jaded, by previous years' events, sales people.  Their obvious enthusiasm for both you and the content you were delivering was especially refreshing to see as we led off the sales meeting by confirming there were no bonuses to be paid this year!  The balance of personal and professional advice was well handled and received.

I can assure you we have already discussed inviting you to speak to the Canadian Leadership conference in November and there has been consideration given to bringing you back for a follow up at next year's sales conference.  Kudos!"

Graeme Barrit, President
COAST HOTELS & RESORTS

“We initially invited Eitan to work with our executive to help us further define and shape our culture and to expand customer service to continue to develop our promise to our external and internal customers who expect the world from us.   

Eitan's concepts into the vertical and horizontal perspectives were thought-provoking, and have had a positive impact in clarifying the differences in attitudes and motivation of individuals.  This concept also helped our executive and our employees better understand each other, resulting in improved teamwork and greater results.  

Eitan has taken his work on perspectives from the theoretical and given it real-life application, both in business and in our employees' personal lives as well.  His presentation was insightful and dynamic, and engaged the entire room - no small feat!  We look forward to continuing to work with Eitan to continue to improve our culture and grow our business.”  

John Anderson - Chairman, President & CEO
The Oppenheimer Group
 

“Eitan's combination of presentation, delivery and outstanding content, catapulted our delegates out of their seats and comfort zones into areas of confidence and vision.”

Eden Lanser - Marketing Manager
COLGATE-PALMOLIVE

I am writing to thank you for serving as facilitator and leader at our annual partners' meeting in October.

One of the goals that we had established for our meeting was for the partners to become a more cohesive team. You helped us to move in that direction by assisting us to understand the importance and impact of an organization's culture on its economic performance.

Below is a sample of the comments provided by the meeting participants: 

• Excellent presentation; very thought provoking.
• Good at drawing out ideas and issues that we are reluctant to discuss.
• Excellent presentation and facilitation. Articulation of the high performance quadrant and superior performance results criteria
• Knowledgeable, insightful. Encouraged open communication of all participants.
• Eitan is an engaging speaker who is knowledgeable in his field. As a result he makes it a pleasure to participate in the session. A key value gained from the program was realizing the significant impact that culture has on an organization. Culture is the driver of economic performance, and culture can be changed.
• This program can be a catalyst for organizations that want to move to the next level. It is a high quality message
• Excellent presentation style

I believe that we have gained valuable insight into our firm as a result of your facilitation. We are building on the ideas developed at the October meeting to bring about positive change. 

Again, thank you for assisting us with this process.

M.J. Corney, CA
Managing Partner, Manning Elliott LLP

“Eitan`s programs have had an immediate impact on our company and has facilitated permanent life changing improvements for many of our staff. For this we are all extremely grateful.

Like most businesses, we wanted to focus on the behaviour of our staff and not on the thought process that exists at a deeper level. However, we quickly came to realize that Eitan`s approach made 100% sense, and would be the only strategy that could lead to a real and sustainable change within our organization. Immediate feedback from our customers is proving this to be absolutely true. Thank you for helping us really make a difference.”

Ken North - General Manager, Sales and Marketing
Freightliner of Vancouver

“We hired Eitan to facilitate a paradigm shift for a key sales role at NSCU. Our sales team needed to confidently articulate the value they bring to their members through providing expert financial advice. The participants left the session with a renewed sense of their value for the North Shore Credit Union.”

Chris Catliff - President and CEO
North Shore Credit Union

“On behalf of TELUS Mobility, I would like to thank you again for the outstanding sales development program delivered by Dynamic Achievement during the past year. The quality and impact of the customized seminars and workshops has exceeded both our expectations and objectives for the program. The feedback from our Corporate Sales team members has been overwhelmingly positive as well, with the training modules on strategic selling, change management and sales presentation skills all having had a significant impact on their performance.”

Neil Cusati - Vice President
TELUS Mobility

“Your leadership session was excellent. You provided the managers with a very high level session of leadership principles and the interconnection between each person and their role as a leader. The feedback that I kept hearing was that they thought your session was ‘awesome’!”

Trudy Hofley - District Vice President
Scotia Bank

MINISTRY OF TRANSPORTATION

“We recently held a workshop called 'Supervision - the Common Link' and Eitan Sharir was a keynote speaker. Eitan brought an incredible energy to our conference. The room was captivated, and it was easy to see why. His presentation was thought provoking and challenged our managers to bring a new perspective to the workplace.

We are working hard to give our supervisors the skills and support they need to make a real difference and it was great to have such a powerful and motivational presentation at our event. Eitan’s message about the effect of leadership on workplace culture really resonated with us.”

John Dyble - Deputy Minister
Ministry of Transportation

“Simply put; enlightening and refreshing. Our session was custom tailored for our Sales Force. Thanks to this program, we are now all better ‘Self-Managers’ today than we were last week. Thanks again.”

Jordan Thorsteinson - Director, Customer Sales
Orca Bay

“In only 12 months, my business grew by 97% and revenues increased by millions of dollars! Your programs are incredible!”

Allan Thompson - President
Kolok (Pty) Ltd

“Southridge School has worked with Eitan on two separate occasions. We have worked as a leadership group and team of directors to assess our school’s culture, and we have worked as a full faculty and staff to develop a common language and consistent reference to perspectives that influence our culture. Eitan’s ideas and thought provoking subject matter, together with his dynamic and engaging presentation style, have influenced the way we understand one another at Southridge; and gaining a better understanding of colleagues has benefited us in the way we listen to and communicate with one another. Eitan’s encouragement to identify and articulate our school’s core story has simplified and refreshed the way we affect our school’s culture in a down to earth, no-nonsense, and practical manner. His ability to coach our leadership team and directors in the way we intentionally communicate our core story has promoted many meaningful and well directed conversations”.

Drew Stephens, Head of School
Southridge School

“The Sales Performance program that our entire staff recently completed was the most beneficial program we have ever implemented.  I was astounded with reactions and pleased with the subsequent results. Our people embraced the information and started to successfully use the training almost immediately. Eitan Sharir's efforts at unlocking each individual's potential was organized and based on sound research. The program definitely raised the bar of performance here at Pacific CoastCom. The management task is very clear now … reinforce this new direction.”

Brian Hannigan - President
Pacific CoastCom

“Eitan's presentation was ideal for our board retreat. The high energy style got people connected and really set the stage for our goal setting afternoon. I was particularly pleased with the way the message was tailored to Junior Achievement. Rave reviews were received from many of the board members.”

Linda Coss - President
Junior Achievement, British Columbia

“Great! We were fascinated with Eitan's new insights, challenges and personal experiences.”

Ronald Schellekens - Marketing Director
Frito-Lay

“Eitan's presentations were enlightening and personalized for us, just what our Sales Associates needed to get them going for the New Year. Very high ratings from our people. Thank you!!”

Peter Gilmour - Chairman SA
REMAX

“I would like to personally thank you for the management coaching sessions you have given me over the last few months. They proved very valuable and I’m already getting good results.”

Bill Conaghan - Regional Vice President
Crystal Decisions

“Eitan's workshops are inspiring. He has the ability to challenge and overcome any doubts which one may have regarding one's own potential and capabilities.”

Dirk Pretorius - Training & Development General Manager
Unilever

“If you are looking for a dynamic way of building confidence and team spirit.... My word, Eitan's presentations are powerful stuff! Outstanding presentations and totally professional!”

Cheryl Hoffmann - Regional Director Avroy-Shlain

“You were an absolute WOW! The best learning experience I ever had. Excellent.”

Beryl Shlain - Vice Chairman Avroy-Shlain
SARA-LEE Corporation

“One consultant perfectly described Dynamic Achievement's value to our organization when he said "this workshop was his greatest experience in twenty years”!”

Pieter Van Rooyen - Regional Sales Director
Liberty Life Insurance

“Powerful, dynamic and different. As individuals, we now know that we have so much more potential. The seminar encouraged full participation and broke down boundaries.”

Bill Murphy - Operations Manager
Otis Elevator Co.

“Best course I have ever taken.”

Nick Gill - Process Coordinator
BC Hydro

“Feedback from the field has been tremendous and it is evident that our sales team is all fired up. As a direct result of Dynamic Achievement's input, they are really making things happen.”

Permak

“Eitan's enthusiasm and energy had 320 light bulbs glowing at full power!”

Hennie Retief - Sales Director
Standard Bank

“Thank you Eitan, for your professionalism and contribution to our conference. It was a great success!”

Robin Lord - Sales Manager
Elf Gas

“The Dynamic Achievement Leadership and Development Program left an indelible mark on our business and all the participants. I can state without hesitation that Radio Active's success was mainly because of your inspirational work, counsel, motivation and energy which unleashed latent potential amongst us.”

Gab Mampone - General Manager
Radio Active SA Broadcasting Corporation

“Eitan understands that successful companies consist of people who have achieved balance in their lives. During his workshops with our organization, the participants were challenged to look at their professional and personal lives. Were they being true to themselves, positive, taking responsibility and accountability, setting business objectives that created customer value, and finally did they realize that life begins only when they step out of their comfort zone? By helping all of us redefine success, we became a much more successful and dynamic organization.”

Gary Robinson - General Manager
ConvaTec Bristol-Myers Squibb

“It was extremely practical, realistic, easy to relate to and effective. It teaches you a way of life, not just presentation skills. Great job!”

Ava Parissay - Product Engineer
Creo

“Your presentation was lively and engaging! We all learned a great deal and you provided all of us with some tools we will immediately be able to put into action to enrich our own lives and to help us provide excellence in customer service. Thank you for your high energy and excellent presentation!”

Michael Pearce – Director, Information Technology
Bentall Capital

“Sales Mastery is much more than sales training. It has injected our organization with a new vibrancy and consciousness that will make us truly great.”

Mike Heaven - P. Eng. Senior VP & Chief Operating Officer
Norsat International

“I have been so impressed with my interactions with Dynamic Achievement and I have learnt a tremendous amount from the Executive Coaching sessions. They have provided me with tools to deal with a variety of workplace situations that already have proved invaluable. I have recommended these sessions to anyone and everyone in the company especially at the senior level. Thank you!”

Paul Goldberg - MB ChB PhD FRCPC Senior Director, Clinical Biology & Target Discovery
 

“Thank you for teaching us so many things about being a highly effective manager. I found the course very useful and had a lot of fun.”

Raymond See - Ph.D. Senior Research Scientist
Xenon Genetics Inc.

METRO VALLEY NEWSPAPERS -
BLACK COMMUNITY NEWSPAPER GROUP

“Eitan has provided our MetroValley Group with one of the most unique messages we have ever been exposed to. His energy and ability to captivate the room is outstanding. While he can direct a group around all the typical sales and performance topics he has been far more effective when bringing self-awareness to our team and challenging them to reach far beyond their current expectations. As a result we have been far more aggressive in setting our goals and achieving them.”

Candy Hodson - Director, Regional Sales and Development
MetroValley Newspapers - Black Community Newspaper Group

“Your leadership program was excellent – very stimulating.  This program has definitely changed my views on many issues.  I can now focus more on what is important, what I can forget about and how I can help people and myself without being concerned about my inner self!”

Norman Stark – CEO & President
Terminal Systems International

“Eitan’s presentation on strategies and philosophies helped coach our people in recognizing these challenges, how to deal with them in the context of opportunities, and how to be part of the solution in helping the company evolve and move forward.  Eitan’s presentation was very powerful.  He held us captivated with ideas that were thought-provoking and aimed at energizing and inspiring us to work at business at a higher level.  Last, but not least, he stressed the importance of our corporate culture, the responsibility of each of us to nurture this; the need for us to develop a passion for our business, and to pursue our goals in a clear and committed manner, being open, positive and daring to try new things.”

Jennie Moushos
AXA Pacific Insurance

CARNEGIE COMMUNITY CENTRE

“Eitan Sharir has made a difference to people that are near and dear to my heart.  You should have seen them - they had their notes out on the table sharing with others that were not at your seminar. My heart was a mile round. Thank you once again. Bless you.”

Colleen Gorrie - Volunteer Program Assistant
Carnegie Community Centre