
Consistent increase in both our GSI and ESS...
"When making a decision to train our employees in today's uncertain markets, we needed to have a clear business purpose. Dynamic Achievement Group worked with us to ensure our company's objectives were going to be met. The two key areas of measurement that we use are the Guest Satisfaction Index (GSI) and our Employee Satisfaction Survey (ESS). The training plans included measurements for both of these areas.
After the successful completion of the Dynamic Achievement Superior Customer Service Training, Sales Mastery Program, Leadership Development Program and Train the Trainer Program, we have seen a consistent increase in the ESS and the GSI. These increases mean more satisfied customers and a more fulfilled staff, which in turn means more profit for the company. Obviously, these are exactly the results we were looking for."
Laura Cockburn - Director of Human Resources, The Sheraton Vancouver & Wall Centre
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