SITUATION AND CHALLENGE
Dynamic Achievement was engaged by Northwestel to help the company navigate a significant period of change. The company was previously regulated and faced no competition and was moving toward privatization and facing an opened market with significant competition. They knew that if they couldn’t deliver service excellence, they wouldn’t be in business for long because competition was knocking at the door.
Dynamic Achievement worked across the company to implement Service Excellence and Culture of Excellence programs and shift their culture to one that is more engaged, effective and achievement oriented.
At the end of the programs Northwestel reported the following results:
- Outperformed their competition in their region
- Consistently achieved higher performance year after year
- Went through a journey of cultural change and engagement of employees
- Culture went from a win-lose mindset to a win-win mindset
"Eitan has played a key role in assisting Northwestel through a journey of culture change and the engagement of employees. We have gone from a ‘win lose’ mindset to a ‘win win’ mindset, and the role that Eitan has played has had a very positive impact on our organization as we proceed through this journey. "Paul Flaherty - NorthwesTel Inc.President and CEO