SITUATION AND CHALLENGE
Rocky Mountaineer is in the business of creating life changing experiences and is considered by many to be the only way to see the Canadian Rockies. The leadership of Rocky Mountaineer wanted to create a highly engaged culture that was focused on improving the customer experience even further.
SOLUTION
  1. Every team member participated in the Mindset for Excellence program
  2. The Executive Team participated in our Culture and Mindset program
  3. Every sales professional participated in the Culture of Sales Excellence program
RESULTS
  1. Business results increased by over 30% year on year
  2. Employee engagement showed measurable improvements
  3. Sales closing rates increased by over 100% in less than 18 months

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