Sheraton
Hotels
SITUATION AND CHALLENGE
Dynamic Achievement Group was engaged by the Sheraton Vancouver to improve their customer service ratings and sales performance.
SOLUTION
Over a period of nine months, Dynamic Achievement Group worked with every employee in the organization through Customer Service Excellence, Sales Excellence, Leadership Excellence and Team Excellence programs.
RESULTS
At the end of the program, Sheraton reported the following results:
- Increase in the Employee Satisfaction Survey
- Increase in the Guest Satisfaction Index
- More satisfied customers
- More fulfilled staff
- Increased company profits
- A new working environment was created that staff wanted to belong to
- Teams were working together in a single direction