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Culture of Service Excellence

Organizations that consistently outperform their competition do so because they create a culture of service excellence that builds a strong, trusted brand that encourages customer loyalty. To create a Culture of Service Excellence, you have to start with a collective mindset for excellence, followed by exceptional service skills. No amount of skills training will make the difference you are looking for without the right Mindset. Our Culture of Service Excellence program uses our unique three-phase process to guarantee the sustained service excellence results you want, as well as the highest return on your investment.

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KEY OUTCOMES

  • A cohesive, committed, and inspired customer service team
  • A proactive service team that anticipates customer needs
  • Full engagement and attention when dealing with customers
  • Consistent delivery of your ‘Unique
  • Superior Customer Experience’
  • Better management of customer expectations

KEY Focus Areas

  • How mindset impacts behaviour and customer service performance
  • The five steps to creating customer service excellence
  • How to improve teamwork and cooperation
  • How to take ownership of the customer experience
  • Building a high-performance customer service team

TARGET AUDIENCE

This program is designed for both new and experienced customer service professionals who are required to deliver a ‘Unique Service Experience.’

Duration

2 to 4 days in class (spread over 1 – 2 months).

Format

This program is offered in-class.

“Dynamic Achievement created a program that was specifically for us. The program acted as a bonding agent that helped several hundred employees come together in terms of their colleague relationships, their personal development and their overall engagement. Not only did the program teach us about responsibility, it also put us on a similar wavelength in terms of our attitudes and thinking. I am very happy with our decision to work with Dynamic Achievement, and I look forward to continuing the work we have begun.”
– Barry Meckler, Interior Savings Credit Union
President and CEO

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