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It’s My Call:
Delivering Remarkable
Customer Service over the Phone

Whether over the counter or over the telephone, we know instantly when we encounter a remarkable customer service professional. Outstanding customer service professionals really stand out because on every interaction and with every customer they choose to do all they can to make their customer’s experience as positive as possible. Remarkable customer service professionals really care – and they have the skills to make it show.
This program focuses intensively on skill development and application through reinforced practice – using real life simulation exercises. Participants leave the program with the skills and the confidence to apply their learning on the job.

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KEY OUTCOMES

  • Apply your organization’s customer centric principles to each and every customer contact.
  • Continually increase the quality and value of the customer relationship

KEY Focus Areas

  • Understanding how your Mindset influences your attitude towards customers and the customer experience you deliver
  • Making a personal connection with each caller
  • Meeting customers’ needs and solving customers’ problems
  • The skills required for creating a remarkable customer experience

TARGET AUDIENCE

This program is applicable to learners at all organizational levels who deal with customers over the phone.

Duration

1 to 2 days in class

Format

This program is offered on-site.

“This self exploration allowed us to consider our past actions and behaviours, as well as learn new skills to consider our future lives. Our team of critical Branch Manager leaders were highly motivated and energized by new concepts, and were able to apply Dynamic Achievement's teachings into practical applications to improve their lives– as individuals first and business leaders second. Thank you for opening our minds to new perspectives and insights to achieve greater results in all that we do!”
– Lydia Johnson, VanCity Credit Union
Vice-President, Sales and Service

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