Westminster Savings
Credit Union
SITUATION AND CHALLENGE
The executive team at Westminster Savings were tasked with creating a corporate culture that would accelerate their progress toward the achievement of their business strategy. To achieve this goal, Dynamic Achievement was hired to work with all people leaders and staff to develop a culture of excellence that displayed leadership, and sales and service excellence.
SOLUTION
- Every team member participated in the 2-day Mindset for Excellence program to create ‘the shift’ and move the culture forward
- Every leader attended The Vertical Leader program to learn how to influence and inspire their teams
- Every sales and service professional participated in the Sales and Service Excellence program
RESULTS
The President and CEO reported that as a result of the Culture of Excellence program, Dynamic Achievement made a dramatic, relevant and meaningful contribution to the team’s overall engagement, accountability, and bottom line financial performance.